I should probably also point out that I have paperwork which proves taking the car in for the horn to be looked at c. 97000 miles.

That's good to hear. How do I find them? I'd like to research this a bit more and add it to my own case.

I'm very tempted to go to small claims with this one if the CEO is not willing to help. Does anyone know if small claims 'wins' count as a precedent / case law? If so, and allowed by data protection (and if I won), I'd be happy to post the result on here in order to allow everyone else to start claiming.

Hi everyone, hope you are well. I'm sorry to open up an old thread here, but I was just wondering if anyone had ever successfully had the CIM replaced by Vauxhall over 100,000 miles or if anyone had been successful in small claims over this issue?

My horn was functioning intermittently for a while but I thought I can't have been hitting it properly.

So long story short, I took to an independent retailer who cleaned the contacts and advised the CIM may need replacing. This was at 97,000 miles. This seemed to work,

it was only when I realised about a month later that it still didn't work with the lights on that I went to Google the solution.

At this point I found out about the CIM issue for the first time (Vauxhall did not inform me) and so contacted them; by this time my car was at 100,700 miles.

The vehicle is 59 plate that I have owned from new so within their 10 year and arguably the fault arose under 100,000 miles, but they flat out refused to help.

Pretty sure they did some work on this issue in 2011ish, but they didn't tell me what it was.

All I noticed was that the radio controls on the steering wheel had been fixed!

I have subsequently got the part replaced independently (don't trust Vauxhall to provide it) and it is manufactured before the date of the ones that the workshop manual advises is fitted.

They are refusing to answer requests for the affected part numbers and have not even acknowledged my e-mails! I will be writing to the CEO in the next few days, but I would be grateful if anyone could help with details of previous successes?

Thank you,

Phil