Hi All

I have been accused of shoplifting even tho I made a genuine mistake.

I was playing around in primark in may and totally didn't acknowledge putting a pair of eyelashes into a bag I had when I was trying on a dress in front of the mirrors (on the shop floor not changing rooms)

I proceed to pay for around £40 worth of clothing and left the shop.

upon leaving a security guard came up behind me a demanded me to follow him with no explanation.

When we was walking to the investigation room I couldn't gather what I had done wrong,

until we got back to the room and I looked in my Zara bag to see the eyelashes ( still boxed not tampered )

I apologised to the guard and explained what must have happened,

he did not even acknowledge that I was speaking to him and demanded my driving license and to complete a form.

I was left sitting in the room for around 15 mins until the guard returned with my license and handed me a bit of paper and said I will receive a fine in the post ….

I asked how much and why when it was a mistake and he said I don't know and don't care.

2 months went by and I heard nothing until

the other day I received a letter from RLP saying I owe them £95 for losses.

Can anyone please give me some advice?

Thank you!