I am confused, I thought if they agreed a full and final in writing they could not sell it on. Can they?

Crikey thank you so much hadn't found this!

thanks really thanks

phew

yes because the statements are online so i was able to pull off the charges and used the calc thing on money saving expert that adds it up. So just ignore her message?

Thank you.

Thats good, the lady also left a message

asked me to call her and gave her number..

..is she more likely to give back money if I speak?

Ah jeez, I would feck it up and it means so much to us.

Also I know I am not 5 years old but the thought of someone shouting or being mad, I just end up in the loo.

Sorry have become pathetic and useless..

Sorry, the letter template was from the money saving expert sites and yes I put in fees and interest.

Its a current account.

Hello,

I posted on Saturday a letter to Santander reclaiming over 2 k of bank fees (template from this site) .

It contained a paragraph in which you say what has happened

- lot of death in my family and lost biz too.

It was a very painful letter to write. (I kept it just a paragraph).

Today they texted me they had been trying to call me and to call back.

I hadn't answered since I am avoiding calls from anyone (not in a good place).

I feel sick.

Do I have to talk to them?

I don't think I am strong enough to hold it together on a call

(now my keyboard is wet).

Kicking myself.