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dollymops01

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Posts posted by dollymops01

  1. Hello. Newbies 1st post.

     

    July 2014 I went abroad for a year and a tenant was in my house for that period.

    I was up until then using Cooperative Energy for both gas & electricity.

    I was paying £130 every month.

    I gave final readings on changeover day.

     

    A year later, tenant moved out and I moved back in.

    Again I contacted Cooperative Energy to transfer it back to my name.

    I was amazed - and double checked - when they said it will be £72 per month for both.

    Wow I thought prices have dropped!

     

    3 months later and 3 payments of £72 made I receive a letter saying I have arrears of £462!

     

     

    Naturally I called them to advise there must be an error

    - to be told no, it was outstanding from when I lived here before!

    I asked how? And said this isn't possible.

    And where was the bill?

    They said they sent it - 9 months after I went abroad!

     

    I told them I genuinely had not received any bill and that I fail to see how this can be right.

    The (un)friendly woman just snapped "well its correct and you'll have to pay it as it can't be written off".

    I then requested a copy of the bill.

    It never arrived.

    Just another threatening letter.

     

    I called again.

    I asked how come it took them 9 months to send a bill and why send it somewhere that I wasn't living?

     

     

    Also, when I made contact on my return to the UK why wasn't I informed of this alledged outstanding amount then?

     

    I again requested a copy if the bill which never arrived.

     

     

    I did however, Ewelme a letter from Search UK Limited saying they now own this debt.

    Not sure how to proceed so advice /action recommendations would be gratefully received.

     

    Thank you.

     

    Apologies it was 2015 I went abroad not 2014!

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