Hi,

on 9th of Sep 2016 I contacted Vodafone to move one of our contract number to payAsYouGo and i was told it normally take 30 days.

on 16th Sep i received an email if i paid £68.18 early release charge it will be as pay as you and I accepted the payment to be on our bill and received an email that the number was made as payAsyouGo and a sim is on the way.

I kept on calling and going to VF branch but with fail, I spent minimum one hour to explain to each representative about my case but with. fai .

I sent a written complain and followed by phone call and last friday11 Nov 2016 one of their call centre told me that I just needed to buy a new payAsyouGo sim with £10 credit and use it and call them back to port my old number to this new number. very simple and easy.

I called today after spending one hour and half the guy told me that the number was cancelled and it is no longer with vodafone.

but I can see on our last month bills as it was billed the with last amount.

How can it be lost?

Is there a place to make my complain and get back my old number?

regards

Said