Have sent a email to Tanya Lawler ( as you advice me) & recived my full refund + an apology .. thank you very much for your help..

I will right a letter to them. Will keep forum informed. thank you very much for the advice.

I bought a item on ebay ( mobile phone) . since there is no item or refund , had to file a ebay case. After another week or so ebay closed the case seller favor saying " tracking information shows Item has been delivered to buyer(me)".

But when I read check the same tracking details it shows "

17.07.2014 05:42 Delivery attempted

17.07.2014 09:44 Awaiting courier receipt ( the last update on tracking website).

& did not find anything showing that the item is delivered ( even delivered to wrong person). Further to that it show they attempted delivery morning 5.42 which is a lie.

Again appeal against decision pointing all above things but again ebay has denied my appeal.

In the meantime I contacted the online courier service provider where seller bought the service & on staff had confirmed that the this particular shipment is "believed to be lost". I have the chat transcript in my email as evidence.

I emailed the seller again I got the reply saying " it was unfortunate what has happened "& seller wants to refund me £30 once he/she get the refund from delivery company that means even seller accept this item has gone missing.

I paid £140 & I lost my money & waste valuable time going after eBay & this seller.

Would be much appreciated if you could advice me that how can I get my money back from eBay or this seller. thank you.

I bought a item on ebay ( mobile phone) & waited for delivery of the item item.

After several weeks asked the seller about tracking number &

seller gave me a number from One of the online courier service provider.

Wait few more weeks &

since there is no item or refund ,

had to file a ebay case.

After another week or so ebay closed the case seller favor saying

" tracking information shows Item has been delivered to buyer(me)".

when I read check the same tracking details it shows "

17.07.2014 05:42 Delivery attempted

17.07.2014 09:44 Awaiting courier receipt ( the last update on tracking website).

& did not find anything showing that the item is delivered

( even delivered to wrong person).

Further to that it show they attempted delivery morning 5.42 which is a lie.

Again appeal against decision pointing all above things but again ebay has denied my appeal.

In the meantime I contacted the online courier service provider where seller bought the service &

on staff had confirmed that the this particular shipment is "believed to be lost".

I have the chat transcript in my email as evidence.

During last week I contacted eBay through email & they keep refusing to accept the mistake they made.

Yesterday I emailed the seller for the last time.

I got the reply saying " it was unfortunate what has happened "& seller wants to refund me £30 once he/she get the refund from delivery company

that means even seller accept this item has gone missing.

I paid £140 & I lost my money & waste valuable time going after eBay & this seller.

Would be much appreciated if you could advice me that how can I get my money back from eBay or this seller. thank you.