What had happened

So I received a text message saying that my bill was unusual £150+ from vodafone

Found out I had a call connected accidentally overnight for 6 hour this used up all my 300mins then I had made some normal calls once my 300 minutes where used up (didn't know about this) and was about to be billed £205.39. Should only be £8 a month.

Looked around online for what to do if I should go down to the store or phone up but instead I came across this forum. Another user had a simialr problem and Lee was able to help them.

I then followed the instructions from a sticky needed to email Vodafone customer care to get an email ref number. Then I created this topic, Lee seen that I needed help and got into contact with me over the phone. Due to my payment date coming up I was charged £205.39 but with Lee's help I was refunded £184.39. So this month's bill comes to £21 which is just Vodafone charging me as if I had unlimited mins. £21 is a lot better that £205.

To sum up I am thankful for Lee in sorting this out for me I am not sure if I would of been refunded if I had of went to the store.

Also Vodafone for refunding my mistake.

consumeractiongroup.co.uk/forum/showthread.php?334247-Accidental-0843-call-on-vodafone-mobile-cost-me-over-%A353-any-help-please

consumeractiongroup.co.uk/forum/showthread.php?390570-Accidental-call-on-vodafone-mobile-cost-me-over%A3100-any-help-please

Yes my fault, but according to these two threads Lee from Vodafone was able to refund these two customers.

No sound cuts off is that true?

Maybe it just heard me/other person snoring.

Does anyone know if Lee is on holiday? Last activity was 30th June

7358756 email ref

Hello

Can you help

A single 6 hour long call was made a few days ago

This was accidenly done - smartphone touch screen

Would you be able to refund/cancel this call

Also would it be possible to put a £20 cap on this £8 contract ?

Thank you