Hi, I hope you can help me, no one else seems to be able to.

I have received all the statements, I requested, from Abbey. So do I have to calculate what I'm owed, before I send off the next letter, and if so how do I do this. Thanks.

Hi, I have received the bank statements, for the last six years, that I requested from Abbey. Am I the one who calculates what they owe me, before I send the next letter to them? Please advise.

Thank You.

Hi, with regards to reclaiming bank charges, can this be done with mortgages / personal loans? If so do you still send the £10 fee? Thanks.