Hi slick132,

thanks, you a very helpful. That what I received from Zinc back :

Dear ***,

 

Thank you for your email, we did refer this account to our clients on the 15th January, but as of yet we have not heard back from our client.

 

In order to speed this process up for you, and provide you with the information that you have requested, We will close this account and return it back to the client.

 

Please contact client direct on :-

 

Telephone: 0845 230 1636

 

Again I do apologise that we are unable to resolve this matter with you.

 

Kind Regards

Hi everyone,

time is over, I don't get any response from Zinc after 14 days - email was send 13 January. Do I need remind them or do something else.

Thanks a lot,

M

Hi guys,

still waiting for replay from Zinc, the last email was just notification that they got my email:

Dear Mr ***,

Thank you for your email I will refer all of your comments to our clients and be in touch with yourself in due course.

Kind Regards

Stay tuned,

M

Golds answer for today email if it makes sense:

Dear ***,

 

I have clearly stated in my previous email your membership account is not with Gold’s Gym anymore.

 

If you wish to settle your membership account which is being passed on to debt collectors, kindly contact concern party

 

Kind Regards

 

***

Club Manager

Hi slick132,

thanks a lot for explanation, I very appreciated your help. I will check my credit file today with some of posted services and let you know about result. Of course I wouldn't like pay collector for nothing, better donate this money for this forum or charity.

Thanks,

M

Hi silverfox1961,

thanks for reply.

Could you please describe how can I check my credit file? Zinc do not provide full breakdown, but I will ask about it - this is good idea.

Thanks,

M

Hi everyone,

sorry for delay guys, but it was Christmas and New Year time and all this time I tried to manage problem with Gold's. slick132 thanks for message example.

So what new?!

From the last conversation by email with Gold's staff I understood that Gold's don't want to resolve this problem without using Zinc collectors and probably I made mistake canceling my debit 1 months to early ( this wasn't clearly explained for me by manager at cancellation time ).

Just posting my last email to Gold's and response, if that ok.

Dear ***,

 

Thank you for information.

 

I have not been living at the address from the 20th January 2013 (have been relocated from LONDON). Though, my live partner have been staying in the address up to end of July 2013 and she can confirm, that I haven’t received any letters regarding this issue on my name to the property.

 

Despite the entire situation before 2014 coming, I would like to sort this matter. So could you please provide me with details for a transfer:

 

Account name

Sort Code

Account number

Reference number ( to make sure this time it will be done correctly)

 

When I will receive the details, I will make a transfer immediately for this one month payment of £35 + £10 pounds (for the administration fee, despite the fact I have never received any letters).

 

Looking forward for your reply

Kind regards

Dear ***,

Cancellation copy which was being signed by your self clearly state that your last DD was on 1/02/2013, which Gold’s Gym were unable to debit from your bank details provided while signing up membership. Unfortunately Gold’s Gym was forced to forward to your details to debt collecting agency

Your membership account is not with Gold’s Gym any more if you wish to settle your membership account, CRS (debt collecting agency) will be the right company you can discuss about payments. For any further information please do not hesitate to contact me

Kind Regards

 

XXX,

Club Manager

Also I contacted with Zinc as don't know what to do next and would like to finish with this. Zinc send me email and I was nearly ready to pay, when I notice some tricky statement: "...and update your credit file as ‘partially settled.’ "

Below full email from Zinc:

Dear ***

 

Thank you very much for your email of the 1st January 2014. We are pleased to offer a settlement of £126.00 ( was 168 in first email from Zinc ) on account number 1782293. Payment must be made by 28th January 2014.

 

Payment can be made by bank transfer or standing order – our details are as follows:

 

Name of Bank: HSBC

Account Name: The Zinc Group

Sort Code: 40-27-06

Account Number: 13665208

Zinc Reference Number: 1782293

 

Alternatively, payment can be made by debit/credit card by contacting me on 01789 273149 or online via our website: *** quoting your Zinc reference no. ***, account no. ***.

 

I am pleased to confirm that our client will be happy to accept this in order to close your account and update your credit file as ‘partially settled.’

 

Please can you confirm if you would like to take advantage of this offer? If you are unable to proceed with this offer, please contact me by 13th January 2014 to set up an affordable repayment plan.

 

To ensure that the above option is affordable, please complete the attached financial statement .

 

If I can be of further assistance, please do not hesitate to contact me direct.

I look forward to hearing from you.

 

Kind Regards

What do you think guys about it? Do I need to pay and forget about it or ? How do you like "partially settled" statement from Zinc.

Thanks a lot for everyone,

macruha

Hi silverfox1961,

thanks a lot for very quick reply. In my head was the same think, why 168, they can charge only for one month maximum. Now I'm waiting for reply from Gold's Gym and will post it here, if it will be usable.

Thanks,

Jev

Hi guys,

I know it's not first time when people seeking for help on this forum and asking for help with Gold's Gym and Zinc collectors. I read some successful tread's about membership cancellation and would like ask you for help.

This is the story:

I went Gold's gym since February 2012 in London and in December 2012 decided cancel my membership, the reason - get a new job in North Yorkshire. I notify gym staff about it and filled cancellation form, manager mentioned that last payment would be made in January 2013 and I still can visit gym in January. I wasn't worry about it since November 2013, when I start receiving annoying calls from Zinc group collectors, who require 168 pound. In fact they doesn't send my any notification or mail/email for a half year. My partner was living before September 2013 in London at the same address, but she don't get any letter from Gold's Gym. All what they have been done since now - sending stupid promotion messages to mobile, but no word about problems with account.

When I contact with manager from Gold's Gym by email, that's what I received back:

Firstly I would like to apologies for the in convince caused.

 

As this is the first email I have received so far I have not received any telephonic conversation or any email. Your membership contract with Gold's Gym was a promotional membership which is 5 for £35 which is a rolling contract which is minimum bound for 12 DD, after completing of 12 months if you wish to cancel your membership a member needs to provide 30 days notice. Your membership commenced on 13/02/2012 as per t&c your last DD will be on 1st of February 2013; Your last DD was unpaid, Gold’s Gym did send Arrears letter there response. Hence Gold’s gym was forced to forward your details to debt collectors

 

For any further assistance please do not hesitate to contact me

Nice xmas present from Gold's Gym, hell yeah.

If you have any comments or advice about this situation, it would be very helpful for me, I know you are the best in same sort of questions.

Thanks a lot,

Jev

P.S: Sorry for grammar, English isn't my first language