BazzaS

I find your replies unhelpful and argumentative and respectfully request you no longer reply to any further posts I may wish to put up on this site.

Gerry

Hi

Firstly I am not a doctor and know little about diabetes apart from what I have googled. My friend's health is managed by his GP, a diabetic consultant and a neurology consultant. What I do know is he has an odour on his breath when he misses medication or food for long periods of time. He tends to eat protein rather than food with a high starch content. He told me that he had had diabetes for several years before it was diagnosed and was told that it had already caused severe nerve damage to his hip, leg and feet and this is obvious when he walks. He has a tendency to stumble when trying to negotiate around obstacles or trying to step over anything. He lives on his own and I visited him when he had a severe bout of labyrinthitis, or what I considered a severe bout as he could not get off the bed and when he did he staggered to a door to use as a support and just swung back and forth as the door opened and closed. After several weeks he improved but could not walk in a straight line toe to heel unaided. When the labyrinthitis comes on he seems to have a tendency to lose his sense of balance and stagger to the right. He is so conscious of this he has put marching studs in his shoes to aid his walking to try to get the same click either side when he walks. When my wife and I visited him and he was filling in a holiday insurance form it came out that when he applied for a new driving licence he had to notify them and he also ticked the form on his insurance renewal.

As there was no restaurant in store and he seemed perfectly capable of going in by himself I waited in the car, but as he was taking so long I wondered where he had got to and when I got into the store I caught the tail end of the incident when the manager and the security staff were involved and being very unfriendly. I did not call an ambulance because when we got to the car he told me he would be ok until we got home and could take his medication but it was clearly visible he was upset over the incident. I have never seen a bracelet on his wrist nor do I know whether he carries a card. As I stated in a previous post it was only my assumption, knowing he was diabetic, that a coma was a possibility but he assured me he was ok. When I said he was given a clean bill of health this meant his condition was stable, not that he was no longer diabetic, and his medical adviser told him he was happy with his blood sugar level.

I appreciate all the advice that has been offerred regarding diabetes although I have found a lot of this on the internet myself now but do not have the time necessary to trawl through it and come to any medical based conclusions. I wish to obtain the cctv record as I feel the store has not dealt appropriately with this matter. Both the last two posts raised the matter of calling an ambulance and I would like to see whether there is any evidence that an ambulance should have been called whilst he was in the store. His diabetes is being monitored and controlled by health professionals, which is not within my remit. What I want to know is whether the store has complied with their duty of care as they are prevaricating when the correct procedures have been followed to obtain the cctv record, the payment made and all the necessary information provided.

Gerry

Stu 007

Thanks for the files I have not had time to digest them fully as yet but will.

Bambert

I have known one time his sugars have gone over 30 I think it is mol or similar, and have smelt this sweet smell on his breath, and in the store was the second time. Although he was disorientated he was not abusive more in a state of shock, unstable on his feet but fully compos mentis.

He does not have a mental condition although he has been prone to recurring bouts of labyrinthitis and once on the floor has difficulty to get up. He has told me even on his hands and knees he seems to want to roll over onto his back, the only medication prescribed was sea sickness pills but as he sails these seem of no benefit. He lives a normal life and is a well respected family man, and it is very rare he misses his medication to keep his sugars in check but there is the odd unexpected occasion it happens. He notified the DVLA and his insurers who have not imposed any special terms and conditions. As with the labyrinthitis this is prone to happen at any time. This affects nothing else apart from he has a tendency to stagger to the right and if he falls has great difficulty in getting up, plus diabetic neuropathy in his feet and legs do not help the situation. I know he is very self conscious about this, which I feel exacerbates the situation especially when under stress or being humiliated. He has had diabetes for over 15 years and it is progressively getting to the point where oral medication will not suffice but the bouts of labyrinthitis have only come on over the last 5 years after he had an unexplained haematuria episode and he has had several more since over the years. Even if he loses weight and the diabetes abates he was told the nerve damage was unlikely to rectify itself and it was an issue he would have to live with, but there are other complications caused by the nerve damage.

Yes it was caught not only on cctv but also on my phone video recorder. A request and the fee was sent but the store, as explained in another post, they will and have made it difficult to obtain a copy although the request was shortly after the event occurred. The staff appear to have little or no first aid training, they only know how to eject a person off of the premises, as although it was said that the police were called which he agreed to they saw him off the premises prior to their arrival and no ambulance was called.

We sat near the main entrance for over half an hour while he had some food and a drink and there was no police presence.

Gerry

They will probably muck you about regarding the SAR by asking for proof of identity and anything else they can to avoid actually getting the tape out of the machine. They may well "accidentally" delete it after a fixed period but this should be dealt with by means of a further complaint about their failure to protect your personal data and warn that the ICO will be informed of this breach.

The store has had its 14 days in which to reply as the letter was served by hand. Do I send the letter off now or wait until the end of the 40 days, since it was only a few days after the store manager replied to head office and james got a letter from Head office stating the manager had viewed the footage it would look very suspicious if it was lost or erased especially when he knew a request had been put in to obtain a copy.

Gerry

If your concerned by them talktalk now offer a sim contract for £3.50 with some call/text/data allowance.

 

Google talk talk mobile

Hi CraigMcK

That seems the best option. I know Talk Talk did not get a very good rating on tv, but at least they have a high street presence and are not virtual as shebang appears to be. it is a concern jist how many impressive web ads are about offering wonderful things all x stock and next day delivery and when you get to the nub of it they are someone in a shed in the back garden when they have your money they and order your goods and forwarding them on to you . found this on a major auction site, said English seller and a tatty box arrived from China.

Gerry

Hello Honeybee13

I did google Shebang and the have changed company names several times and have had a lot of adverse publicity regarding Trading standards upholding a complaint and financial issues with HMRC but they seem to be two companies under the same hat, I do not know if the the one that is not in liquidation are reliable, it is unclear they provide a contract sim for about £2.50 but there was talk of a £50 deposit nor does it say how you pay the monthly rolling contract, it seems you have to sign up to get this information.

I get a couple of text alerts a week one is a flood alert and the second tells me the pumps have started, I want to try to get away from PAYG onto a contract so I do not have the worry of the disconnection and Shebang gives 30 minutes of call and 50 texts plus a data allowance which is more than I need and most service providers give you three times as much for three tines the price.

I do not know if I am afforded the same protection on a direct debit if over payment is taken as I am with a credit card I can only find one CAG user who has posted and they seem to have the same trouble as I do in making contact

Regards

Gerry

Hi

if you put the work out to tender there are two trade bodies the builders have some sort of contract with

but this does not apply to all,

I know one contains a £200 penalty clause (not sure if this is a week or month) if there is a over run.

I take it when you agreed the T & C you did not include a penalty clause for compleation on a specific date.

Try the Federation of Master house builders they may point you in the right direction

even if the builders are not registered with them.

I have found them very healpfull in the past

Gerry

ericsbrother

Thanks for the advice. After the first boil your head letter he got back from the head office. I have showed the footage of my video to a barrister I have dealings with and explained the situation to him, he drafted a letter with many of the points you have raised along with a SAR request and asked them to explain their their procedures and requested a reply in 14 days. I spoke to james today who issued the cheque the 14 days has elapsed and he has had no reply. telephone call and checking with his bank the cheque has not been presented. However the store still has 26 days to comply with the SAR request. I would be grateful if you could post the wording.

On the bright side barristers do not come cheap my Saturday has been taken up in an oil & filter change plus brake pad change on his wife's Merc (just glad he is supplying the parts)

Gerry

Has anyone had any dealings or tell me anything about a mobile phone company called Shebang I need a contract sim for a gsm alarm the problem is as it is not used a lot although there is credit on it gets terminated and this company supplies a contract sim qiute cheaply compaired with other providers like vodafone,orange but they have the phone on hold for ages and have not replied to emails except for a auto reply email

Gerry

He should have backed his data up as a matter of course, it is a Seagate drive. Try going to the Seagate site and download Sea tools or Max Blast both will tell you if the drive is seen. If you cannot access the drive you cannot restore data, that is unless you have the correct facilities.

(You must have at least 1 Seagate or Maxtor drive for it to work) Max blast will clone the whole drive to keep as a back up but if not done on a regular basis you must transfer the .pst and .dbx files to up datr your e mails if you are on pop 3 Sea tool will exercise the drive and give the faults. do not go into advanced if you do not know how to use the system

Gerry

Thanks for the advice, not knowing what hardware or software to buy is too much for me, but taking the out put from the tevo box into a DVD recorder is just about my handwriting. I still live in the land of KT88 and DOS. The bonus is I now know it can be done.

Regards

Gerry

I have a Virgin TEVO box is it possible to record a program from that directly to my PC cdr or dvd player by use of the usb to usb?

Gerry

Try going into control panel, administrator, computer management, disc management and see if shows up if it is there the drive may be RAW and will need the file system to be converted to NTFS

Gerry

When the purchaser inspected the car were there any warning lights illuminated on the instrument panel? It need not be the EM light, indicated by a spanner through an engine symbol, my car flashes the abs warning lamp for a transmission problem . Any blip will put an error code in the ECU and it will remain resident until cleared down or rectified ie a drop of water in an injector will clear its self but it will show as a misfire error in the memory until cleared.

The codes seem strange too my data shows the following

P1804 Transmission 4-wheel drive High indicator circuit failure where as P1755 is Intermediate Speed Sensor (ISS) Malfunction P1783 Transmission Overtemperature Condition, Generic OBD Error Code Details for Clutch position sensor P0805

I have never pulled one of these boxes apart but it is possible for autoboxes to overheat and do strange things if the transmission fluid is low this may have happened in the past and caused no damage to the box, but the ECU was never cleared down.

I have found on a service I have been presented with a list of OBD2 CAN Bus faults as long as your arm (the car seemed fine all the time I drove it) and the cost to fix. Scanned the data port cleared the faults down took the car back and 99% of the faults were no longer there. But a £900 was reduced to a £200 bill, make of it what you want this has happened with both indipendent garages as well as main dealers.

Gerry

Just as a foot note the actuator seems to be a stock fault with Citroen's. On the scribbled report it looks to read Can coms failure I expect this is short for CAN Bus which would indicate the protocol between the scanner and the ECU did not "handshake" so the P codes can not be relied on

Bambert

Please forgive my tardiness I have managed to obtain the information you have asked for but I have been unable to access this site for several days. Neither of us had consumed alcohol the previous day or the day in question. (I have known him for 15 years and never seen him drink alcohol, it has been a diet Coke or when we dine a wine glass with a small splash of blackcurrant cordial topped up with water to give the appearance of red wine in order to toast). The incident happened in the LN 11 postal area early August 2013 at lunch time (around noon), he has type 2 diabetes and is on oral medication - 2 different tablets twice daily. He explained he has had type 2 for over 15 years, it was diagnosed when he visited his GP after losing the feeling in his feet and legs and feared he had had a stroke.

It was my interpretation of a coma as I am aware if your glucose level is too low this happens, but I am not sure what happens if it goes too high apart from the odour given off on the breath but I believe this can be just as serious

He told me that this is the second or third episode, this includes prior to being diagnosed as diabetic, and only occurs if he goes a long time without food or medication. He was driven from London on the Sunday, Monday he had a light breakfast at ours with medication. It was not our intention to be out long so he did not bring any medication with him expecting to be back home mid afternoon, but things did not go as expected and we were delayed overnight, so he had no medication and the only food available was in a vending machine which did not work. We were in the middle of nowhere and forced to sleep in the car. He said he felt fine but tired the next morning so on our way back to mine he suggested we got some shopping in and asked if we could at least have a bite to eat if they had an in store café and he felt he could wait until we got back to mine to take his medication.

No ambulance was called, the police were allegedly called but we were seen off the premises and are not aware if they attended or not although we waited for a while in the car park while he had some food and a soft drink and there was no sign of the police. When we arrived home he took his medication and by this time the odour had started to subside.

There were people who witnessed the event but it did not occur to me at the time to get names and addresses but I did video most of it on my phone. The ban was on a typed A5 piece of paper stating he was not permitted to enter that store or others in the group and he signed the bottom, but it was not signed by a store representative although there was a space for the signature. It was only when I read it at a later date I noticed in small print it stated the store was a member of shopwatch which prevented him from entering any shop in the shopwatch organisation but made no mention of any shop in the group or their locations. I met him Friday evening and he said he had seen his GP on the Wednesday and there were no underlying health issues and he is back into his normal routine and feels fine.

The reason I want a copy of the cctv recording from the store is to compare it with my recording.

Gerry

I've sorted out your "mangled quotation", by the way.

What I wrote is attributed to me now, with what you wrote attributed to you.

 

.

 

Apologies if my saying " a well crafted post" may have given you that impression that I am a Mason, given the Masonic references in your reply.

I'm not a Mason.

Some of my friends probably are, but since they seem public-spirited, reasonable people I'm unsure why Freemasonry has even crossed your radar.

 

My writing "well crafted post" was because yours wasn't well crafted, for the reasons I gave, not for any Masonic reference.

 

Neither am I a "member of the legal profession, judiciary or a Judge" : since your initial post didn't state that was a qualification required to reply how was I (or other non-lawyers) expected to know of your requirements?.

 

You re-opened (for reasons still unclear to me) a years old thread. Thus my replies aren't 'off topic' since the inappropriateness of doing so has become the topic.

 

As for you only seeking "counsel of a judge", and feeling the need to make your reply "without prejudice" : I'm not likely to be looking to the law courts to resolve an online debate.

 

I again suggest that such a reply gives the impression of a not entirely balanced individual : taken with your previous response - are you known to a psychiatrist / CPN / psychologist? Might they wish to review you?.

 

(Who writes "without prejudice" [with or without bolding] on an openly visible forum post, anyhow?. Risible.)

BazzerS

You are scraping the barrel now. I am not known nor have I been refered to a psychiatrist / CPN / psychologist? Perhaps you could recommend me yours. your final word sums your whole conversation up. You can be as rude as you wish but please do not expect me to revert.

Gerry

It is just my opinion so feel free to reject it, but if you want to persuade people / get them "onside":

 

Post your tale of woe (oops, you have)

By all means refer there to these previous threads to reinforce your points.

 

With a well crafted post making clear points you'll influence many more people than bringing up years old threads as if they were current.

 

Do you feel that posting on years old threads gives the impression of "reasonable person, wronged" or "ruminative obsessional who can't get past their interpretation of what has happened to them, may not put their complaint in perspective, might then get ignored by the company and is going to be trawling the internet for any posts criticising their personal bête noir"

It is just my opinion so feel free to reject it, but if you want to persuade people / get them "onside":

 

Post your tale of woe (oops, you have)

By all means refer there to these previous threads to reinforce your points.

 

With a well crafted post making clear points you'll influence many more people than bringing up years old threads as if they were current.

 

Without Prejudice

 

BazzerS I greet you well

 

I was taught to be cautious. If you are not a member of the legal profession, judiciary or a Judge I do not wish for your opinion and as for your statement "Post your tale of woe (oops, you have)" I find this statement offensive. You should have at least researched the full extent of my posts on this site prior to expressing your opinion. (You seem to want to gloss over the past which signifies a typical sign of subordinate or management denial when there is something they no longer wish to discuss.) I am viewing the good or bad experiences of others with major retailers who diversify outside of their comfort zone. Many of these I have found to be negative owing to lack of product knowledge and company protocols. Inappropriate use is being made of company policy and staff often take advantage of the "zero tolerance" policy and use it to avoid carrying out the duties for which they are engaged. To be quite frank I have not been researching to get people "onside" and if I need counsel I will seek that of a Judge. I feel this subject is now going off topic and no longer requires a response.

Were you planning on "resuscitating" many more years old Asda threads?

The law still uses statutes dating back to the 1700s, unless a murderer is charged a homicide is still open until the offender is charged and proven guilty, so why should any company that continues with the same practice be year on year be exempt a year or two later? Companies that ignore customer complaints for time in memorial should be held to account for time in memorial. Yours is the sort of response I would expect from the store's management who are in denial and feel they are so big they can walk over their customers.

Gerry PM

The Freedom of Information Act does not apply to supermarkets. (as well as many others)

 

Your only recourse is a SAR which does cost £10 and yes, they have 40 days to comply.

 

I can't see how CCTV can tell the difference between drunk or diabetic coma or is it that you want to see the actions of the staff.

 

If you feel that the staff have acted wrongly, a complaint would be in order.

Thanks for pointing me in the right direction. I felt we were treated with contempt and a complaint to the manager resulted in a ban form the store where we had shopped for over 10 years on the grounds of the cctv footage

Hi jay

 

Welcome to CAG

 

Andy Clarke, Chief Executive

 

 

Mark it as a Formal Letter of Complaint

He will just pass it on to one of his subordinates and they will refer you back to the store manager

I requested the security cctv footage on a friend and myself from a major supermarket under the freedom of information act (he had started to go into a diabetic coma and they claimed he was drunk) and they have refused to furnish it. I am aware at one time there was a maximum fee of £10 and it could take up to 40 days. Is there anything I can do?

ps. The call from head office never was returned to me either, was told they were too busy.

ASDA Customer care is a disgrace at the best of times

If he is registered with Companies House it appears they can prevent him from disolving the company if creditors are owed money, to prevent him evading his liability the company is red flagged by Companies House.

I would go after the building company for not securing the ladders etc in the high winds.

It is not the builders problem unless the householder is the builder (Google Rylands V Fletcher)

Gerry

he was doing some work on the house himself in last 12 months, building roof extension, conservatory and shed at the back of his garden.

I will try resolve the issue without going to the court, but I don`t know if he will cooperate with me. I told him yesterday that I`m giving him a week so he can think about it. we will see what he says next week.

I know the fee will be payable, but it would be more/less £30 for start.

There is no relationship at the moment between us so there will be no change he lives 2 doors down, I have spoken to my next door neighbours and they had enough of him, since he moved in there was nothing else just trouble coming. it was`t first time something was blown away from his garden but the first time only my next door neighbours had damage.

thanks for advice.

If you neighbour had complaind an warned him google Vaughan v Menlove (1837) 132 ER 490 (CP) and raise an action on those grounds everyone has a DUTY OF CARE if you can not settle amicably.

I am not a layer this is just through my own experience and court cases I have won to win you need do do your home work and lots of research