Thanks, was hoping common sense would prevail but your suggestion is the way we'll be going.

Hello there,

My partner purchased a ProAction A105Q Washing Machine from Argos on the 27/07/12 which was delivered on 02/08/12, the machine has started to trip the main socket fuse and is completely unusable. (Fuses have been checked and replaced...)

I have contacted Argos twice about this and am at a loss as to how to proceed.

My first contact started well enough and after speaking to a Sarah and Michael agreed that the machine should qualify for a free engineer call out -

Imagine my surprise when after being transferred to JTM, their 3rd party repair service the woman I spoke to had no idea what I was talking about and refused to entertain any visit not carried out on a chargeable basis - Her manager explained that they needed a Customer Service Manager from Argos to OK this.

Back to the phone and after another 20 minutes and stubborn resistance with regard to allowing me to speak to a manager I spoke to another Michael...

This conversation was unproductive - And after trying to explain SOGA, I had the distinct impression that the person I had been speaking to was not an actual manager.

His parting words to me being "It don't matter if it's a day or a month if you don't have a extended warranty it's tough luck" - This according to Michael is the official Argos policy.

I have given up hope of Argos resolving this in a reasonable manner, any suggestions folks?

Thanks for reading my tale of woe, sorry it was a bit long.