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steve1966
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Cash Convertors sold me stolen phone. Do i have any rights?
in General Consumer Issues
Posted
Hi all
I brought my daughter a Blackberry phone for £79 from Cash Convertors in April using a debit card. Fast forward 31/2 months and i get a dawn raid from the old bill telling me the phone is reported stolen. Luckily i had the receipt so they didn't cart me off but they took the phone.
I rang Cash Convertors who put a droid on the phone telling me that the 60 day warranty was up but if i brought all paperwork in they would investigate the matter? When i asked there policy on refunding for goods that are found to be stolen she said she cannot discuss this with me??
The shop is quite a distance and i don't want to waste any more time if they are just going to flannel me and not refund my cash. They seem to be hiding behind a warranty that's over and to say they will investigate leads me to believe i will get the old letter saying sorry but tough luck.
So i want to pursue this further because it cannot be right that CC can sell stolen goods then wriggle out of any responsibility. When the police turned up i thought someone had died and then i was treated like a crook until i hunted down the receipt.
Any help appreciated