Yes

I have phoned on 6 occasions and told it will be 'looked at' but was told the timescale would be 12 months.they give you no info, don't tell you what the response or objections were, in fact , NOTHING!!

I feel helpless as to the next step which appears to be up to them. I thought the OMB decision was final but it appears not.

Tried to talk to the person who was dealing with it but they will not put you through.

Think it's just a waiting game now .

Oh dear sounds like a long drawn out process then. When I get the SAR info back I am going to write to HSBC again asking them to reconsider. Can't you chase yours up with the FOS?

Hi

I have also gone through the same procedure with HSBC.

They rejected the claim but could not provide any paperwork or proof that I signed for PPI.

I placed the whole thing with the FOS who agreed with me and upheld my complaint, sent a letter to HSBC and informed them of their decision.

HSBC then appealed against the Ombs decision and that was nearly 12 months ago!

NO further letters or contact from the Bank or the Ombs and that was October 2012!!

GOOD LUCK WITH YOURS AND HOPE IT TURNS OUT BETTER THAN MINE!

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Hi All

I am in the process of trying to claim back PPI paid on a HSBC card that we have had since 1998!

 

we always thought that this was a condition of the card as we never took out PPI on anything due to either being self employed

or we did have a spell running pubs as management couple but would of had to cover for each other

or take on extra staff if we were ill so we know for a fact that we never took this out willingly.

 

all this really only came to light last year as our card is paid automatically via direct debit each month

but then we started getting calls from HSBC asking for additional payments.

 

I told them that I could not understand how the account was going over the limit as they take the min payment each month and so this shouldn't happen.

 

It was then that they explained that an insurance policy was being debited each month as an expense

and it was this that was causing the account to go over each month!

 

I then realised that it was in fact PPI that was being taken from the account

and explained this to them and the fact that we would never of taken out PPI at all due to the reasons mentioned before.

 

Then I heard all this stuff on the radio and so made the big mistake of contacting the company

xxxxxxxxx who started to to reclaim it for me.

 

After a few months they had a response from HSBC and said that my only other action was to go to the FOS.

I told them to leave it and that I didn't want them to go any further.

 

Now I have copied the letter that HSBC sent them below

and I really don;t think they have a good enough reason for turning down the claim

as they just say that we should of cancelled etc

and also they don;t even have the original agreement to prove that we signed for it!!!!!

 

I also wrote to HSBC on 27th Feb 2013 and a copy is below but they have not replied to my letter at all.

 

Yesterday I filled in the FOS PPi complaints form and that has gone off to the FOS

and I have also sent a SAR request to HSBC today so that I have all the figures charged etc since 1998.

 

I think I have done everything I need to do and now assume I have to just wait for the FOS to get in touch?

 

When I do some rough calculations with advice from other posts in regard to interest to claim etc

this cold be a very large claim if I win it

and I'm hoping it will then allow me to clear of numerous debts that I am struggling with at the money so me and my hubby can start again.

 

If anyone can advise or are in a similar situation would love some encouragment as feel like I'm stepping into the unknown here.

Thx