inigo
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Update:
Deeside/Aim insurance eventually got back to me, and said they are taking £55 off the refund as a cancellation fee, leaving me with £17
Can they technically call it a cancellation if the insured term had already finished?
Do you think this is fair?
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Thanks for the reply uncle.
They said they were going to pay, then delays, now they denied ever offering and are escalating to management
I've tried the friendly approach, but I should of known better
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Hi,
My house insurance with Santander auto-renewed in September 2011. Being new to house owning, I didn't realise this could happen and took out a policy with Deeside/Aim for the same period. As it was paid by instalments, and a very busy year, I didn't notice
I became aware of this when the renewal came around and contacted Santander. They said "we call this a dual insurance and will honour a 50% refund", They asked for Deeside's schedule and then refunded me 50%.
I contacted Deeside, who asked for Santander's schedule and seemed to be going along with the situation. Since then they have been "palming me off".
Are they obliged to give me a refund?
Thanks for any help.
My right to a refund in a "dual" insurance case.
in Insurance/Assurance Companies (Not Car Insurance)
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Thanks for your reply again.
That's what I told them. They weren't interested. I will look into the fos.