Good Morning,I have recieved this information via Facebook this morning, and just wanted to let you know that I will be contacting you today to discuss this furtherMany ThanksHelenScS Customer Care

Hello Griffin1907,I'm sorry to hear about the issues you have had with your carpet and subsequent dealings with the store.If you can send me your customer account number or postcode, I can look into this for youMany ThanksHelenScS Customer Care

Good Afternoon [removed - dx]

, thank you for sending me your details.

Firstly let me apologise for the issues you have with your suite.

I can see they were logged on our system immediately and you have an appointment booked for tomorrow.

When the upholsterer attends,

he will inspect the goods and compile a report which will come to us.

We will then review this report and contact you to discuss his findings.

We will then be able to discuss the options available to you.

I do apologise that I can't give you an answer prior to receiving this report,

however this is what we need to do in order to move this forward.

There is a landline and mobile number on the account;

would I be able to contact you on either of those numbers to give you my direct line?

I would like to keep your details with me so I can monitor it throughout if that's ok with you?

Many Thanks, Helen,

ScS Customer Care

Hello,I'm sorry to hear about the issues you've had with your furniture. I would like to look into this for you. Could you provide me with your customer account number so I can investigate please?Many ThanksHelenScS Customer Care

Good Morning,I'm not able to post the email address on here as I haven't made enough posts.If you could visit our Facebook or Twitter page I can assist from thereMany ThanksHelenScS Customer Care

Good Afternoon Graham

I'm sorry to hear of the issues you're having with your suite.

Firstly let me explain the warranty,

when you purchase furniture from us, you have an automatic warranty with ScS for the first 12 months.

After those 12 months, your warranty lies with the manufacturer.

This is different to an extended warranty you can purchase,

it's just a standard warranty you get with the furniture.

This is why your details were passed to the manufacturers for Servico to attend.

However, if you can send me your customer account number or the postcode the furniture was delivered to,

then I can certainly look into this for you to see if I can assist further.

Many Thanks

Helen

ScS Customer Care

Hello Tinkerbell_2K12,

I work for the ScS online team, please could you send me your information via our feedback form and I can look into this for you and help you find a solution. The feedback form can be found at scs.co.uk/customer-care/feedback/.

Many thanks,

Kate

The ScS Online Team

Hello Woodburner,

I do hope your problem has been resolved by now, however if this is not the case, could you send me your account number and post code so I can look into this for you and find a solution.

Many thanks,

Kate, The ScS Online Team

Hello Sensimilia_uk,

I work for the ScS Online Team and would really like to look into this for you.

Please could you either send me your account number and post code via this page, visit our 'ScS Customer Support Facebook' page or visit our @ScSCustomerCare Twitter account where I will be able to help you further.

Many thanks,

Kate, the ScS Online Team

Hello Myworlduk,

I work for the ScS Online Team and would really like to help you with this.

Please could you send your account number and post code to either our 'ScS Customer Support' Facebook page or our @ScSCustomerCare Twitter account so I can look into this further.

Many thanks,

Kate, The ScS Online Team

Hello Woodburner,

I work for the ScS Online Team and would really like to help you with this matter.

Please could you visit our 'ScS Customer Support' Facebook page or our @ScSCustomerCare Twitter page where I will be able to assist you further.

Many thanks,

Kate, The ScS Online Team