Is it a new car or a new to you second hand car? Is it being bought on finance or cash. If on finance phone finance company and ask them to cancel finance and give them a reason i.e. cash flow problem.

New car, but have not got to the point of arranging finance with them for it yet, need to take in some paperwork - but that's obviously not going to happen now...

It depends.

 

They are allowed to charge for their losses. In the circumstances you describe, it's unlikely they have incurred any at all. I would suggest you ask them to explain on what basis (and how much) of your deposit they are keeping. If their position remains as it is, then you may have to write formally to demand a refund to which if they don't, you will take them to court.

Thanks for the pointers, do you know if there is a legal limit to what would be deemed as an acceptable amount for their losses? I spoke to them today and they still didn't want to budge they even threatened to counter sue for loss of earnings ?

Very disappointed considering this is a main dealer of a large motor manufacturer. Also very sad that people have to be like this.

Thanks

Bob

Hi All,

Ordered a new car yesterday (completed a new car vehicle order form), in stock at dealer at about 5PM, when returning home I found that the cost of the vehicle on the paperwork was actually £1600 higher than we originally talked about. This meant that a used car exactly the spec I wanted was cheaper... grrrr

I called the dealer the next morning .. Sunday... and was told that I could cancel but they would be keeping the deposit (significant amount) because they had another possibility to sell the same car that day and they have sold my part exchange who in turn have sold it on - so it can't be returned ... loss of earnings.... Now I left about 5PM and the dealer closes at 6PM, so they would have to be one very efficient dealer to have done all that in that small amount of time !!

Isn't there a cooling off period? I have received no goods, and the vehicle in question was on site, already in stock(old stock that is).

Where do I stand? Do they have to give me the deposit back?

Thanks,

Bob