Does anybody know Citigroup CEO name and e-mail address? I seem to be hitting a brick wall.

write heading Private and Confidential and Formal Complaint, to The Chief Executive,CitiFinancial Europe PLC,Citigroup Centre, Canada Square, Canary Wharf, LONDON E14 5LB.-

Thank you, hope it helps.

OMG another two letters today, one to me asking for more info as unable to locate the account and one for hubby saying as he's changed address need proof.....I have already sent this info along with original council tax bill and full history. I also sent them a letter stating that it was not a credit card but a joint loan wit associates for a car. You were correct saying they'll give me the runaround OR .

Tried to ring them but there's Jo number urghh will have to send yet another letter.

I have the same letter requiring more info. Asking for info already sent. It seems they just copy-paste it to everyone without even looking through the paperwork. Can I please have the CEO address too? Thanks.

Good luck Allison. I have sent our claim today by recorded mail. Fingers crossed.x

Great, is it possible to post the agreement too? It would help to see how it was worded and laid out (you would need to blank all personal details on it). Thanks.

Hi Allison, thanks for the update. I am submitting a generic claim based on the fact that it was a single premium(front loaded) policy and that it was a poor value for money. I am also pretty sure there is no cancellation details on the agreement. Could you scan and post the terms and condition on this forum (blanking all personal data). It can make an interesting read. Thanks

Oh, thanks a lot! That gives me some more confidence. I am going to put a speculative claim on the basis that at the time they charged certain amount of PPI and certain interest. I have the closing statement and all the bank transactions.

Hi,

I am trying to help a family member to sort out old PPI on AVCO (associates) loan.

I did send for SAR and they say there is nothing (the loan was paid in 2000).

I have all the bank statements showing payments to AVCO and closing account statement with a small PPI rebate.

I need to figure out what was the ppi amount on the agreement.

I believe that the amount of PPI was pretty much a standard percentage of the loan amount.

May be someone had the loan at the same time and have an agreement with figures?

The APR interest at the time (loan taken in 1994, another one in 1998) would also be very helpful.

Thanks in advance

This is great, may be you could tell me what percentage of the loan amount was PPI? Like: if loan is 4500 ppi 500, then ppi is 10% of the loan amount. You dont need to show figures, just the percentage. I requested SAR and they came back saying they don't have anything which is fair enough as the loan was paid in 2000.

Hi Allison, good luck with your claim. I am going to start a complaint with Citifinancial for a family membe's AVCO loan dating back to 1994. I have all bank statements showing the monthly premium paid to AVCO, but don't know how much of it was PPI. Does it show on your agreement how much of the original amount AVCO/Associates charged as front-loaded PPI? I am putting a speculative claim at the estimate of 15%. I also calculated that the interest was something like 30% APR! Thanks