Just sent an email to vodaphone customer care as per the instructions above. I will update once I have been contacted by the web relations team.

I have just spoken to the repair centre, and they are again demanding £100 to repair the phone. The phone is not even 6mnths old and this is the second time it has been sent for repair. I am really carefull with my phone, and it has never had any contact with water. I have done lots of reading up on this and it seems to be happening more often especially with the smart phones. I will not be making with payment for repair, and will take this complaint as far as I have to to get this resolved.

Hi Jon,

I have just had the same thing happen to me. Please can you let me know if you were able to get this resolved with vodaphone. I know for sure I have not let my phone be exposed to any water.

Lee - I would appreciate it if you can contact me as I have the same concerns re the Sale of Goods Act 1979 as per Jon's opening post.

Thanks

Bridget

Hi Jon,

 

Rest assured that I'll get back to you again as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK