Hi,

 

I've had the same issue. At the time, I thought they'd only attempted to take the money from my account as I don't have an overdraft and frankly, I'm a little dumb!!

 

Anyway, after three calls to the bank (Lloyds TSB) and a bit of maths, I found they had actually taken the money. I called them again and explained the situation. Basically, they used my old card details to take the money (I'd presumed somehow they'd managed to obtain my new details but the chap in finance said sometimes they try the old details and it's honoured) but as I've told them during their various 8 calls a day back in July and August that I'm with a debt management company, and I've followed this up with emails and letters on 7th August.

 

The outcome is that Lloyds have raised a dispute and if they argue it (as far as Lloyds is concerned Payday Express is aware because I've told them verbally, the debt management company has told them and sent them money so they shouldn't have done it) they will be fined and the money will be returned to me, plus accrued charges, by 6pm. If they agree, the money will be in my account by 6pm.

 

Speak to the bank and kick up a stink about it. Make sure they're aware that PE know of your situation, and the money should be returned.

 

Of course, you may have already dealt with the situation, in which case I hope it went well! But if not, I hope this experience of mine helps you somewhat.

 

Take care!

I got paid today and was alarmed to find that Payday Express have taken over £1200 from my account. They are aware that I am now with a repayment plan and have acknowledged this in writing but when called today, they basically said they are within their rights to take the money and don't care that I have nothing to live on all month and hung up. I have been in tears all afternoon. My bank have raised a dispute and I am just praying that I will get my money back. Today was to be the start of a clean slate.

Z