don't give up they will hope you will dont give them the satisfaction i have my holiday booked this september paid for by not letting them win (my dad says i am like a dog with a bone) lol but i knew i was right and they had treated me badly so think positive

i spoke to abta but never seemed to get any thing positive from them when i finally thought i was going to get no where i decided i had nothing to lose as i am on low income i did not have to pay full price in total the court costs were in 3 parts depending on how the case progressed i went all the way and the last fee was £150 which was returned if settlement or i decided not to continue court action any extra costs caused through court action can be claimed from t/cook i thought it would be harder to start proceedings through the court but it wasnt that bad there are also loads of advice pages including consumer groups on facebook that will offer advice to help get to court the first offer of compensation was made 3 days after i commented on t/cook face book so that may be worth a try good luck and if you dont mind let me know the outcome x

hi yes i was successful i managed to get a settlement of £2,400 in vouchers could have had £1700 cash it was settled a week before the county court hearing it took over 18 months but i felt the outcome was worth waiting for dont give up and if arbitration doesnt help then if you can start county court its not as scary as it seems and good luck x

For over 12 months i have been trying to get compensation from thomas cook i was trying to get the correct details to put on the county court claim form by asking facebook thomas cook for over a year not even a penny offered then ask for the details on the sunday on the monday i have a phone call offering £635-00 in t/cook vouchers or £455-00 cash i am refusing offer and going to court but it may pay to contact Thomas Cook on facebook