lilcaz83
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Posts posted by lilcaz83
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Thanks for the comments.
Really not happy with the situation, so i will be taking things further.
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Hello,
Need some advice regarding a recent upgrade.
On the 10th June 2012 i ordered a new handset on a 24 month contract.
It arrived after a delay via courier on the 18th June 2012.
On the 2nd July 2012 the touch buttons on the bottom of the handset stopped functioning, rendering the handset faulty.
I contacted Orange for a replacement, and was advised that "it will be no problems the new handset will arrive this evening" (it was a same day service).
However, upon receipt of this "new" handset, i noticed it was a refurbished handset, not a new one.
I am now in a battle with Orange because they are quoting the sale of goods act every time i call to complain, and state that the handset will only be replaced with a brand new handset if faulty within the first 14 days.
However the @OrangeHelpers account on Twitter have advised me that i am entitled to receive a NEW handset within the first 28 days.
Where do i go from here?
I can't use the email complaints procedure as there are technical problems with it, and each time i contact Customer Service, they just attempt to feed me with this new 14 day rule that they have.
What are my rights?
I'm now stuck with a refurb phone on a 2 year contract paying £36 a month!!!
HELP!!
Orange Replacement Handset Problem
in Telecoms - mobile or fixed
Posted
I have emailed a copy of my complaint to the Executive Office, so i will see what happens with that before i take any further action.
I would have also emailed the Orange complaints department but there is a technical problem with it at present.