Cheers firstclassx Great that Southern Rail do 'North of Watford'! LOL! Really grateful for this, cheers!

Hi guys! Thanks for your comments! Well I went into their site 'just for the hell of it' then up came 'please fill in our survey'! GREAT! I duly DID - had to keep my language 'clean' though:madgrin: But, hey if they get enough 'zeros' ??? they won't care will they not till they actually LOSE money 'big time'!

Hi Firstclassx

Can't thank you enough! I had been recommended Trainline by someone else and I will definitely not use them again!

Yes - I see 'online' re. 'non-refundable' but simply wanted reassurance by speaking to a PERSON, as was particularly 'vulnerable' re. family illness; it was my 90-year old Mother in an extremely vulnerable state too & as I had an infection, I could not risk travelling up to see her. I am rarely 'taken in' as a consumer, but, Yes, they 'get you' at a weak point in your life. I have come across far worse companies/individuals and 'taken them on'!

Never again and thanks for the other contacts - very useful. It was actually Northern Trains I was needing to use, however, and found the person I spoke to there extremely unhelpful! But I will definitely avoid Trainline in the future. Many thanks and it 'goes without saying' I will 'spread the word' in general. Thanks again - appreciate your quick reply! I'm pretty good at 'blogging' on other consumer sites too; paying heed to defamation laws re. particular individuals & still 'fighting' despite everything! I should be 'Miss Feisty don't mess with ME'!

I had a terrible time - whilst unwell - trying to contact Trainline on 13th December 2012.

The no. was actually unobtainable for most of the morning.

I wanted clarification - by speaking to a 'person' as to whether I could get a refund/amend rail tickets as was due to visit my seriously ill 90-year old Mother in Manchester;

I was ill myself so unable to go!

In 'desperation' I called National Rail Enquiries to be infomed the no.

I had was correct and they were unable to help me.

They did, however, provide me with the no. of 'Northern Trains'.

I eventually got through to someone there who was curt and very rude!

They said they were unable to help and that I 'must press Option 1' on Trainline!

I asked 'how can I press Option 1 on an unobtainable number?!?

He repeated 'you must press Option 1'!! Said he would put me through - got immediately cut off!

Useless!

Eventually the Trainline no. was in operation and when I eventually got through to a person,

I enquired why the no. was unobtainable ealier on - to which I got the reply 'they were very busy with calls coming in'!

Usually there should be a message indicating 'lines are busy'!

I then got told, as I had advance tickets (as corroborated online) I was not entitled to a refund,

but I could 'change the dates which would allow a refund of approx. £8.50 BUT I would have to pay a £10 admin. charge'!

How stupid can you get?!

I had paid £1 to Columbus Direct insurance and attempted to phone them on no. provided: 0870 033 9988!

Lines too busy - could not get through.

Not even worth paying the £1 for insurance which should cover illness!

Don't bother!! Money lost!!

Hello, I had a problem with what appeared to be a UK website selling mainly ladies' wigs.

I posted on another consumer forum - US-based - and have received quite a lot of reponses.

I did everything I was meant to do: I phoned Consumer Direct (now Citizens' Advice).

Wigshow are actually operating/selling from China; also mis-repressenting the quality of their wigs, try to dissuade people from raising Paypal disputes! They are only providing PO Box addresses for 'returns' - to which returned wigs won't get delivered!

I accepted a partial refund after raising a dispute with Paypal but others have only just become aware of the problems regarding this co. I was told by Citizens' Advice, who gave me a case no. - that they would, in turn, report to Trading Standards. I 'blogged' on to others to do the same; yet the site is still up and selling!! This has proved to be a very distressing experience for some customers, particularly those undergoing chemotherapy for cancer; hence suffering distressing hair loss; requiring a wig quickly from a 'UK company'! Why can't this site be closed down?