Court case is still going on. I haven't heard anything in almost a month, should I call the court to see whats up or just wait it out?

They finally sent me a decent reply..

I got £120 back for the remaining 2 years of my insurance, and a detailed report including technicians report on why my laptop was refused repair. They also said they will refund my court fee if I choose to change my mind..

Well.. Court case is filed. I'll await a reply now..

Well.. Sent the letter off once again.. :/

Ok thanks. Sorry to be a nuisance, is 7 days too short to allow a deadline? On the Which guide it says no shorter than 14 days.

Does anyone have a name I should adress it to? CEO maybe?

Dixons Retail plc,

Maylands Avenue,

Hemel Hempstead,

Herts,

HP2 7TG

This is the head office address right?

Do you guys think I should resend the LBA to the head Dixons office? Since I sent it to Gary Perryments office :/ Would that do any difference? Or shall I just go ahead and open the claim

Is there a section on these forums for Small Claims Court cases? I've been looking but can't find it. Just want to some help in going through the process.

No it doesn't, not in my experience anyway.. Every time I've known people do it, you get missing file errors. I just prefer to reinstall, fresh and clean. Unless we are talking dodgy programs here?

 

Not sure on solicitors here, just what I read. I'm sure other peeps can advise 100%.

I've done it numerous times, It does depend on the program of course, but my Adobe ones seem to be fine, but I can't copy and paste my Autodesk ones for reasons you listed.

Ok thanks

I always thought that you may be asked to pay the other parties solicitors costs? Didn't you drop the laptop, how can you be sure which parts were damaged and which weren't when you dropped it. I'm guessing it was a bad drop by the sounds of it

I thought no solicitors were involved in a small claims court? And it wasn't just the drop, it was the liquid damage too. I know the hard drive failed along with the RAM at least. When I got it back there was slight amounts over the south bridge of the CPU so there is a chance it may have caused problems there.

+ If you copy and paste the program files it works just as good, it saves me having to download them all over again

Do you have before and after pictures?

Only after, They didn't bother screwing the covers back on. Its only a small part where the plastic is chipped anyway. But the workers at PCWorld said they will happily be witness to say I didn't hand it in like how I got it returned.

I'm going to wait till the 1st before I fill off the claim.

EDIT:

If Currys wins the Court claim what could happen? I wouldn't have to pay them anything would I?

Time I gave them is about to pass, will be filling the court case in a few days.

I just got the laptop back from PCWorld and having a look at it myself, their 'engineers' have broken screws off as if they forcefully yanked the plastic off.. And I'm the one who abuses the laptop.. -__-

I was told it was insurance, when clearly its a service agreement. Doesn't that mean its mis-sold?

Edit: nvm that, am I able to cancel the agreement and claim back some of the money?

Well I wrote I would possibly claim for the remaining 2 years of the agreement (its a 5 year agreement).

Cool thank you, I will await his reply

as for the useless extended warranty

 

claim it ALL back

 

you didn't need it anyway

as SOGA covers you anyhow.

 

dx

I mentioned this in the letter actually.

If Mr. Perryment actually decides to replace my laptop, I'm still able to claim for the agreement aren't I? Because it really is useless. If I knew it was basically an extended warranty I would have never bought it, the manager put us under the impression it was a full insurance.

Yeah thats what I went with. I couldn't find the exact spec but I got one that was slightly above and one that was slightly below and just averaged them. Using benchmark scores obviously.

Why keep mucking about with currys? send them a LBA ( ) give them 7 days to respond, if they don't then issue a Money Claim Online (MCOL). There is a fee for this, but you can claim this back as your costs in the claim.

Companys like Currys sell these insurance policys, although they will say they are inhou sesupport agreement, still the same thing! They do everything they can to get out of paying!

Time to start fighting BACK!

Thats exactly what I am doing. I gave them a run down of the claim and where I got the value from. I asked for any evidence they have on me towards the claim, I saw in another post on here that the Data Protection Act covers that, so it would be good to see exactly what their 'technician' thinks. I gave them 17 days to reply, that being 14 days + time required for my letter to be received.

I don't know if I can, but maybe someone here can shed some light. Am I able to claim for the rest of the agreement? Our agreement is for 5 years but it hasn't even been 3 years. Can I claim money back for the remaining time? I certainly don't intend to ever come back, and once I get a replacement/the claim money I will be getting real insurance.

I am going to claim the cost of an equivalent spec laptop, this is what I should be doing right? Or should I have told them/should I claim for the full price of my laptop?

Thanks for all the replies once agan

Hi Paul,

Gary wrote back to me and he refused my claim. He mentioned some things in the letter. He mentioned my SD card adapter inside the laptop which was broken, this was broken for a while and I always leave it in my laptop, I did not bother to write about it in the letter because I felt it was irrelevant. He says there was evidence of spillage on the keyboard and screen. The keyboard, well yes that's where my brother spilled the drink over, as for the screen I can only assume I didn't wipe it properly and when I closed the lid some of the residue of the liquid got stuck on the screen.

I mean, what am I suppose to do? Should I write back? Because the SD card thing is really nothing to be used against me in this claim, it did not break at the time of these incidents. I can't recall any major spillage on the screen, so how am I suppose to explain it to him? The incident happened two weeks ago I can barely even remember it now. He also said liquid got in from the bottom, I did notice some liquid on the bottom but I'm sure I wiped it, I did turn the laptop upside down to wipe it but I'm sure no liquid leaked in, unless maybe when I wiped it some got pushed in?

Should I just try explain what he mentioned best I can and write back? Will he consider re looking at it? :/

Edit:

Also a free-post envelope was enclosed but the address listed on it is different to the one I sent it off to

The address on this is;

Coverplan Admin Department

P.O. Box 53

HP2 7XW

Should I use the envelope or just mail back to the original address I used?

Does anyone know roughly how long a reply will take?

Thanks so much for all the help.

I sent off the letter so I can only hope for the best now I guess.

Thanks for the reply once again, my Dad sent the letter because he assumed it was finished :'|.. Is it rude if I send the final copy and tell them to disregard the first one? :/

Also do you know who the underwriter of the policy is? My Dad filled a complaint but the person wants to know who underwrites the insurance. I thought it was DSG retail, but apparently its not.

Thanks for the reply Paul

I don't care much about the data, I backed up my important files. I just didn't back up a few programs and games. Quite worried they won't overturn their judgement, I rely on that laptop quite a lot

Just to be sure, the address to get in touch with Gary Perryment is;

Dixons House

Marylands Avennue

Hemel Hempstead

Herts

HP2 7TG

Correct?

I have explained everything that happened in the best detail I can in the letter. Is there anything I can add that would help the situation? My laptop is still with PC World at the moment as my Dad refused to collect it because it was not repaired.

What are the chances of them overturning their decision? Does it happen often? Seems a lot of people aren't too happy with this Insurance.

Thanks for such a quick reply

I'll email him now

so i take it you have whatever happens ins?

 

dx

Correct