vernak
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Cancelling Sky Subscription within first 12 months
in Digital TV Services
Posted
Apologies if this has been answered via a thread already...
I am wanting to cancel my Sky subscription (TV, phone & BB) even though my 12 month contract doesn't end until the end of September. The reason being that my Broadband is extremely slow and the technical support operator who I spoke to said that there was nothing they could do because my property is so far from the exchange Whilst I was on the phone to them they ran a speed check and found my the current speed was 1.3meg which in this day and age isn't acceptable. I mentioned this to a friend who works for BT and he said it should make that much of a difference as it's only a couple of kilometers away.
The reason I have grounds for cancellation is that when I spoke to the Sky salesman I took the package through he said I could expect speeds of around 2-4meg, admittedly I should've backed away at that point but when you're using a dongle to try and arrange your wedding and it keeps dropping out you'll take any stable connection you can get, but I digress. I'm basically wanting to know if I have grounds to cancel the contract as I am not receiving the agreed level of service, ie my broadband speed isn't as advertised.
Any advice would be most welcome.
Thanks