BenL
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Reclaim the right Ltd
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262 Uxbridge Road, Hatch End
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The Consumer Action Group
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New Forum Member - Progress so far...
in Capital One
Posted
Hi All,
I've been looking at the forum for a couple of months or so now, but have not posted before, however I thought I'd say hello and let you all know how far we've got so far...
I have 1 CapitalOne card and my wife has 2, all three have had several charges in the last couple of years and much the same as a lot of people on here we are fed up with their attitude, so we decide to go after them as follows:
The think that strikes me as strange is the inconsistency in response. All of the original letters were individually enveloped and addressed but then sent together in a single larger envelope, so I know they received all 3 DPA requests as they were together - they only responded to 2. I did the same on 8th August with the preliminary claims and LBA and again I have had different responses - none to either of my wifes accounts and a partial settlement offer for mine...
I gather there are a couple of Capital One employees that come on here - I wonder if you can shed any light on the inconsistency???
Anyway that's a bit of an intro. I'll keep the updates coming as we progress and will be interested to hear anyone else's comments and thoughts.
Cheers
Ben