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scabro
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Registration certificate - change of address - how difficult can that be?
in DVLA
Posted
At the beginning of May this year we have moved to the new property and sent our registration documents to DVLA to update the address.
After about 2 weeks we both received our Registration certificates back, but what we've found out was that they've added 1 registered keeper to each one.
I called DVLA and they said to send the documents back outlining what needs to be changed. The lady on the phone said to send both documents together in one envelope - and so we did.
After another 2 weeks we received my wife's Registration certificate back - without any changes being made - there are still 5 registered keepers (where it should say 4).
It's been 5 days since my wife's RC came back, but I still haven't received mine.
I tried to call DVLA several times, but all I get is the answer phone saying that their lines are busy and to call back later.
I'm really frustrated as I don't really know whether they've lost my documents or what else could happen.
Anyone knows what else can I do in this situation?