sprogs
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Asda Direct
in Retailers - High Street and On-line Stores Forums
Posted
I ordered a laptoip from Asda Direct on a next day delivery, had the order confirmation and despatch emails. the laptop got as far as the Yodel distridution centre and then disappeared. They have searched the distribution centre and cannot find the laptop. I want Asda to send a replacement but they are insisting they have to refund me and then I have to reorder, but this means my card cannot be used until the refund has processed which can take up to a week. Any advice on what my legal rights are? Thanks in advance.