I should add that I paid for the item by credit card.

Dear folks,

I recently bought an electronic GPS unit that cost £2,355.87. I received the item on 11/08/2010 and following a holiday and heavy workload got around to testing it yesterday (22/08/2010). The item is faulty, in that it will occassionally freeze when switching it on (after switching it on and off 30 times it froze on 5 occassions). I contacted the seller and said I wish to return it for a full refund. He has replied with:

"With regards to a refund, unfortunately this is not allowable on software and/or GPS equipment as clearly stated on our site under Terms and Conditions ".

Their T&Cs can be seen at: http://www.mobilecadsurveying.co.uk/terms-and-conditions.html

They have said that they would be happy to check the unit out and resolve or replace according to what is found, and ask that I return the unit to the original dealer for checking. However, I would rather have a full refund (plus the cost of return postage). I have two queries that I hope you will be able to help with:

1. Is it within my rights to demand a full refund, even though their T&Cs say they will not provide a refund?

2. Assuming I am due a refund, should I return the item to the people I bought it from or the main dealer?

3. Should I have the item verified by someone as being faulty before I send it back?

Thanks in advance for any help.

Best wishes,

Des