Music Magpie
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Hi there!
Whilst we do quality control the CDs and DVDs coming in, we only ever reject an item when it is either:
a) A copy/CDR
b) Heavily scratched
c) Artwork is drawn on/ripped/water damaged etc.
d) Contains the wrong disc
We have never rejected a CD because the case is broken, and if anyone contacts us via email or phone with concerns over the T&Cs, we do stress that fact.
We introduced those terms and conditions when we were a small company to cover all our bases. As we grew larger and started dealing with thousands of units per day, we kept them because it helps minimise the amount of products we receive in poor condition. This saves time and money for both us and our customers.
Hope that answers your question!
Regards,
Music Magpie
music magpie
in General Consumer Issues
Posted
I'm glad you had a good experience with us.
Thanks for your review!
James@musicMagpie