Thanks that was helpful but could you tell me as it is in Scotland should I make small claims eg.year 2004-2005 etc as the full amount will be over £750 ? Would I be able to get any free advice from the Citizens advice bureau ? Thanks

Hi there was on Martin Lewis website which led me here please help am having difficulty following this forum.I put in a complaint about bank charges through my local Clydesdale bank 8 weeks ago.They have just sent me a letter saying they are still reviewing my claim.I am now wondering if I should have gone through this process another way as I am sure my charges amount to more than £750 !! Please could somebody help me with the process and letters I should write sorry this is so long but am confused Thanks Louise

Hi there was on Martin Lewis website which led me here please help am having difficulty following this forum.I put in a complaint about bank charges through my local Clydesdale bank 8 weeks ago.They have just sent me a letter saying they are still reviewing my claim.I am now wondering if I should have gone through this process another way as I am sure my charges amount to more than £750 !! Please could somebody help me with the process and letters I should write sorry this is so long but am confused Thanks Louise