You should find it automatically refunded in the next couple of days, There is a very similar thread on here where same thing happened in Asda. It seems that there are occasionally problems with the servers in that your bank actually did authorise the transaction and sent the Auth code, but it didn't make it back to the terminal you were at, therefore as no code is recieved the terminal declines it! In the thread I mentioned before it came to light that the system breifly went down at the precise moment that the Auth code was requested. Sainsburys will know that they have recieved 2 payments for the same transaction and with usually just bounce the card debit back to your bank.

Hope this helps

Wow!!! - Just finished read T&C's, scary stuff!! How can they get away with these??

(iii)Appointments can be cancelled without any further charge within 7 days of receiving confirmation of your initial booking - When did you get the confirmation of your booking?

need more details, their returns policy states that they will take back ANY unused products with 90 days. Let us know what the problem is?

Thanks people. As far as "asking, but no problem if you don't want to provide the info", Wickes are not the only company who input your personal details through the till system, thus the shop floor staff cannot make the refund that they are legally obliged to make until they have the details that they aren't legally entitled to demand. I appreciate the point about keeping staff honest, but with all respect that isn't my responsibility. I have no problem with my refund being signed off by a superviser or manager which would resolve that issue without the need for me to have to give this information. Lastly, I know my details have been used for marketing, because when I was willing to give my details I changed the middle initial to that of the store who took the details, amazing, junk mail with the incorrect initial! I am not saying all retailers will abuse the personal details they take; the ethical ones will tell they won't misuse the information, which is precisely what the unethical ones will tell you. Sorry, but I can't tell them apart. But the question still stands, how can I enforce my legal rights without being coerced to give information I don't want to provide and there is no legal reason for them to not ask; to but demand! I like the H.M. Prison (out on licence?) and NFA although I resent the need to lie any more good ideas?

I may be wrong (i'm sure someone will correct me if I am) my understanding of SAGA is that the company has to issue you the refund, it doesn't make any provision about HOW they refund! If the companies poliicy is to take name and address you only have 2 choices. 1 - give false info OR 2 - use your right under DATA PROTECTION to insist that your details are not used for marketing etc.. As I stated before the company I worked for never used the information however I take your point about not knowing if they do or don't. Unfortunatly there is nothing illegal in a company asking for these details. Might be a good idea to start naming and shaming the companies who do misuse the info supplied!

If they're taking addresses to help them with thieving staff, then when a refund is being processed, the staff member should ask the customer if they would mind giving their address to prevent fraud, and if they say no, that that should be accepted. I can understand it from a managers POV, but at the end of the day, it's the customers who, basically, couldn't care less if they were served by dishonest staff. they just want the refund they are legally entitled to.

I fully agree, I used to tell customers exactly why we would "appreciate" their details however I never forced them. A lot of companys won't explain because they don't like customers to know that they may potentially have a problem. I know for a fact that the company I worked for used to just file the details in case they were needed. They NEVER got sent out of the store or NEVER used to be keyed onto any databases.

Hi Guys, no excuse I know, but I have managed some of these shops and know why they do it. It's nothing to do with mailouts is to protect the company from staff fraud! I caught a MOS who had defrauded approx £700 from my store by actioning phantom or multiple refunds. If a company suspects a member of staff of fraud then they may try to contact the customer to verify the transaction. As I said not perfect but it keep staff on their toes.

Mazuma have got this great new thing now where they give you extra for your phone if you take Argos vouchers. I say great but not really, what they don't tell you is that when you recieve your card you have to call an 0845 number to activate it! You dial the number and an automated system asks you to enter the details supplied. You do that (CORRECTLY I MIGHT ADD) but the system tells you there is a problem with the numbers given and that they have to pass you to an advisor. After a lengthly queue someone asks you for the numbers again. Again back on hold untill the card is active. Total call length 10mins more than enough to wipe out the additional £2 that mazuma gave me to take the vouchers and dent into the original sale price.

YES YOU WILL GET THE MONEY BACK from the address printed. They cannot be accepted because the individual companies which form kingfisher have no way of knowing where the vouchers were purchased and with Woolworths being closed the recievers have the money therefore they can't claim it back. The kingfisher voucher company however can and do refund the vouchers to full face value. send recorded though!!

Hi if the worktops are damaged on the mitres/ joints it is the fitters fault not homebase. When you bought the worktop they were in one peice. The fitter has to cut it to size, therefore breaking the seal. It the fitter job to then butt and scribe the joint properly to stop them lifting. Don't let the fitter fob you off. Homebase will not (and should not) take any liability as it was your fitter who cut them!!!