I have written to the CEO of Very and reported it to the police.

I am now just awaiting responses

Thanks for the replies,

I changed my mind as I managed to get my existing iphone repaired for a fraction of the cost for the new handset and believed by not opening the box I was well within my rights to do so.

In answer your questions Hammy I ordered a phone and changed my mind and one delivery driver helped me tape the box.

Very arranged the colllection with Yodel.

Yes it has gone missing in transit

Hi,

Thanks for the response. I sent the phone back as I didn't require it and I had not even broken the seal on the phone box.

It has been returned to me because Very have received the box without the phone!

Hi, I am hoping someone can give me some advice!

I ordered a mobile phone from very 2 weeks ago and received it all ok. I changed my mind before opening the phone and arranged to get it returned.

Yodel collected the sealed phone last Monday and the driver helped me tape up an outer box so it was disguised!

I returned home today to find the box I sent returned in bad condition with the phone box and a note saying something was missing from the box.

I then checked the phonebox and found the seal had been broken an the phone is missing!

I have emailed and phoned very but they are saying they can't help and are not willing to help me.

What do I do next?

Any advice would be helpful