are you a relative new betfair user?....if you are then you at some point have to go through the security checks...bank statements etc.............your funds being transferred to the aussie wallet may have activated this.

not being funny...but why don't you just do what they're asking for...fax them a bank statement with proof on it of the account you're using to supply your betfair funds and what have you.......sort it out that way......pain in the aris it may be...but it will free your money up.

Well that was exactly my point i.e. 2 seconds to pay it in, eternity and jumping through rings of fire to get it out. The actual website will not allow me to take it out - gives me a message about providing ID etc. I have called Betfair several times and only end up very frustrated since they keep telling me the same thing about providing the ID. They acknowledge it's not common sense but reckon their hands are tied.

are you a new betfair user?

i agree with an earlier poster....all you need to do is transfer it back to your uk wallet...then you can withdraw it just as normal......you have transferred it to the australian wallet but.... IT IS NOT LOCKED IN AN AUSTRALIAN BANK ACCOUNT.....think about it this way....if what has been said is true...how come you never had to provide all this ID before you transferred it TO the aussie wallet....phone them again....good luck.