happyraver9
Registered UsersChange your profile picture
-
Posts
1 -
Joined
-
Last visited
Content Type
Profiles
Forums
Post article
CAGMag
Blogs
Keywords
Posts posted by happyraver9
Latest
Our Picks
Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS
The Consumer Action Group
×
- Create New...
IPS spam blocked by CleanTalk.
T-Mobile Web n' Walk Contract Issues
in Telecoms - mobile or fixed
Posted
Hi all,
My partener recently signed up for T-Mobile web n walk mobile internet for use on her lap top via Carphone Warehouse. We told we could expect speeds of upto 3.4Meg but about 1 Meg was the norm. On returning home we actually achieve speeds of 300k with the very very occaisional peak of about 750k.
We contacted t mobile who said no problem, take it back to the carphone warehouse and they will cancel the contract for you. They flat refused saying that it was t-mobiles problem not theirs. So i again got onto t-mobile who blamed carphone warehouse for claiming unrealistic performance figures. I was then put onto someone from t-mobile technical who helped us get it upto about 600-700k, who said this is realistically the best you can expect. We are in an excellent signal area and checked this before purchase.
Upshot is: T Mobile say they are happy to cancel the contract but will only do so with Carephone warehouses say so as they say it's their fault for quoting silly performance figures.
Carphone warehouse won't do this because they quote t-mobiles figures and it's t-mobiles fault.
Both say the 14 day return policy doesn't apply as we bought it through carephone warehouse.
I've quoted the sale of goods act but the salesman has had a sudden loss of memory and can't remember what he said.
Help !
BTW we are only 8 days into the contract