dhas
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS
Returning faulty goods - who pays postage?
in General Consumer Issues
Posted
I bought two scrolling led message boards 7 weeks ago from an online retailer. One of them has just developed a fault and is not working at all.
The retailer has agreed to repair or replace the faulty item but is refusing to collect it or reimburse postage costs. This Guardian article leads me to believe that they should pay the costs, but the manager at the retailer disagrees.
Who is right and how should I proceed?
Many thanks.