Hi All,

Just found your forum when I put Budget Insurance into google. Don't feel so picked on now.

To add to the many, I also have problems with Budget Insurance. Back last November, I found Local Broker, Sounded a good deal, I phoned up and gave them my credit card details for the deposit, and my savings account details for the direct debits. I received a cover note a day or two later, and the rest of the paperwork about a week later still. Filled the paperwork in and sent it off. They claimed a dd payment start of January, Then about a week later a letter was received cancelling my policy. I phoned and was told that I had not returned the paperwork to them with copy of my license, ncd proof and insurance decleration document.I tried to reason with them and explain that I had sent it, how else could they have my dd details ?.Their answer was that they could not help me.

I started insurance with another company as I need transport and my vehicle is parked on a public road.

A few weeks later I recieved a letter from Budget Insurance, As I already have all the insurance I require, And as far as I knew I didnt have any dealings with Budget Insurance, I filed it in the usual place for these things. When a second turned up and it was a slow day, thought I would open it, it claimed I did have a policy with them and owed them £30, No details just send money now. Thought it was a try on,So ignored it. Week or so later I recieve a letter from Creditlink Account Recovery Solutions Ltd, So phoned C.A.R.S up and asked who etc. they gave me a phone number but refused any other info. I phoned and a voice said "Local Broker" Now the penny dropped, I asked for proof of some form that I owed them money and I wanted it in writing.. Lots of please wait etc and don't think so's, Until I said I would not pay any bill that could not be proved and put the phone down.

I then found this forum on the net, Have since sent them a request for the aggreement etc with a pound postal order. Since then a letter has turned up, Says that, after plus this and minus that, there is a cancellation fee of £25 on top of the insured time, minus what I paid (they got that amount wrong) I now owe £30.

I know this is only a small sum, but if it worth them claiming, its worth me arguing.

My questions are,

1) I did not cancel, they did. No where on the paperwork I have, or on their website does it say they can charge if THEY cancel.

2) I was given no warning that they had not received the paperwork, and can't see that they could have the dd paperwork without receiving it.

Help

Hi,

Found the forum while looking for more info on the company I am having problems with.. Seems Im not paranoid anymore...

Thanks