Thanks Phil!! have sent the letter as of yesterday (well my sister did as im living in ireland) so fingers and toes crossed have sent the initial letter to Tiriton Sq address

Thank you v much, do you know if I had a previous cc account can i include this in my initial letter to abbey.... i do not have the past details of the cc account..

Hi, K here, first time user and dont have a clue how to start this ball rolling, am living in Ireland but have lived and had an account with Abbey for app 11 years.. i not only have a current acc but had a cc also.... amy seem a bit silly but how do i get onto the "bank templates library".... any help much appreciated..