This topic was closed on 03/08/19.

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- Consumer Action Group

I've just watched my conversation with the bank (how sad?) It's great, I really didn't have to say much, just listen to the hsbc guy doing all the "ummm" and "errrr" and backpedalling, say "no, i want a full refund" once and that's it.

No need to feel intimidated at all.

Don't give up

x

Wahooooooooo!

They phoned to negotiate (offering £250) and I said I was only going to settle for a Full refund of £277.50. He said if that's the case, they will credit my account with £277.50, (not admitting liability - of course!)

Result!

Thanks for all your support, I feel GREAT!!

I did record the conversation too, I think I may go and watch it now. . .

Thanks guys, I'm going to record the call with my video too (with phone on speakerphone) that's if my kids manage to keep quiet for the duration!

I'll let you know

thanks, yes I'll do that. I feel a little more confident already

I have sent both standard letters and received standard replies, now Hsbc have phoned and i managed to put them off foir 1/2 hr. I'm abit scared to be honest. My claim is for £277.50 all unauthorised overdraught charges.

Any advice?

I just discovered this too, and found that if you click the Type arrow on the top, you can scroll down to view all the DR transactions together instead of searching through the whole list.

Though if you do this you lose the monthly balance totals. (Which you can veiw again by revisiting that month.)

Make sense? I found it much quicker

Hannyp

That is brilliant, I've always been frustrated by only being able to veiw the past month. I guess they don't advertise this to keep us all in the dark as to what happens to our money!

Mine is a bog standard current account too.

Many thanks