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sophied

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  1. This has happened to me several times now with different services over the years, when the contract is up whether it be 9 months, 12 months or 18 months it's the same outcome... here's some examples: BT: 18 month Broadband and Phone line Contract, Started at £26, end of contract they increased to £39.98 without making aware Orange Mobile Contract: 12 month contract, Started at £34, end of contract they increased to £44.99 without making aware Lesson learned, don't take if for granted that because you sign up for a service at x price doesn't mean it will remain at the end of the contract, funny really because in each scenario i found out months later and then contacted their customer service to be told the costs had gone up... sent to their retention's department to then be offered a cheaper rate, instead i just leave them for the cheek of charging more than i signed up for without notifying me, result = they lose a customer. Their loss not mine in the long run but surely this happens to allot of people who then do the same as me...? Sophie.
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