Hi guys, sorry it's proper HP finance it's not a loan. I've contacted Santander and they have said they will send me some complaints forms, is that all I need to do at the moment? Thanks

Good evening all, Thank you first of all for taking the time to read this post. Approximately 5 weeks ago I purchased an Audi A4 B8 2008 with 75,000 miles on the clock, full Audi service history from a company called Brooklands Motor Centres in Leeds, West Yorkshire. After owning the car for a few days I noticed immediately the gear changes where stiff and the clutch pedal went down in stages instead of a fluid motion and there was a loud noise when breaking and sharp turning of the vehicle whilst moving. I phoned Brooklands and they said to bring the car back up for them to inspect, I left the car with them and was phoned a few hours later saying they had changed the front break pads and there was nothing wrong with the gearbox/clutch, within the next 2 days the clutch and gear selection began to get worse, the clutch pedal operation was horrible and selecting first and second gear at times was impossible, I would have to roll the car forward slightly for the gearbox to slip in to first. Luckily my family are all grease monkeys and they checked the work on the front breaks, they all said Brooklands had not changed the pads at all, they hadn't even greased the sliders, the noise continued from the breaks. At this point I was annoyed and returned the car again unannounced and said I wasn't happy with the car and I thought they had made a mistake with the gearbox/clutch and hadn't carried out the work on the breaks properly, they took the car again for a full day and said they had now changed the pads, greased the sliders and changed the gearbox oil. I knew instantly they where trying to make cheap fixes to the vehicle in the hope I would fade away, after the car was returned to me by this point I was furious but gave them the benefit of the doubt and took the car away, the very next day the clutch was worse and by this stage I had my family look at the car who said it sounds like the clutch fingers have collapsed, I instantly took the car back to Brooklands, bypassed the sales staff and went straight to the head mechanic who tried the clutch and said instantly the car needed a new clutch/flywheel and the noise was actually coming from my back breaks and needed new pads and disks. Finally I thought I was over the worst and could look forward to enjoying my new car, 3 days after Brooklands having my car for the clutch repair Brooklands phoned and said 'sorry matthew we had to send the work out and when they fitted a new LUK clucth kit it wouldn't engage reverse or 1st gear so we have to strip the gearbox down and replace the clutch again, 6 days later I finally had the car returned, clutch felt ok but very heavy to engage but the clutch pedal operation no longer went down in stages and couldn't hear the clutch from the engine bay but at times I noticed the pedal would never fully release to it's normal position. Less then a week of having the car the problem returned, the clutch pedal is pushing down in stages and you can clearly hear the clutch operation from the engine bay and the gear changes are so stiff and difficult. I have now returned the car today and the attitude of there staff is unbelievable, they talked to me like I'm a nuisance, in total I have taken 5 days off work, have had no access to the car for approx 8 days and they have no respect for the fact I put my faith in there company to sell me a reliable car for me and my 3 year old daughter and all I have so far is a piece of crap with an expensive Audi badge on. I have notified the company I took the finance out with Santander but need advice on what I can do as a consumer, am I able to ask for a refund or a replacement car, what would be the next sensible steps? Thank you in advance, Matt Wilson