That's great. Thanks again, Cityboy. It's good of you to response so quickly and helpfully.

Thanks Cityboy62, I feared that might be the case. I'll follow the route you suggest and see where it gets me. Is there anywhere in particular online that I should go to get more detail and the right language for a Notice before Action? Unfortunately, that flightmole forum is not accessible to me.

Hello everyone, irst post on here so please bear with me. I'm in the process of trying to claim compensation from EasyJet for a cancelled flight. I've written to them with details of the flight and and they have accepted that the flight was indeed cancelled but are falling back on the extraordinary circumstances excuse. The customer services rep that emailed me said "It is regrettable that your flight was cancelled and our records indicate that the reason for the cancellation was technical issues. We believe that this was an extraordinary circumstance and beyond our control." So, bugger off, basically. Following up on some of the advice on this forum, I emailed EasyJet back arguing that the ruling in December 2008 by the European Court of Justice meant that technical issues don’t constitute “extraordinary circumstances” that would allow airlines to avoid paying passengers compensation for canceled flights under Regulation EC261/2004. I asked to see the details of the full circumstances surrounding these "technical issues" that EasyJet claim exempt them from paying compensation Their response was to refuse me the details. In the words of their customer rep: “According to the official airport Cancellation Log the primary cause of the cancellation is 'technical - extraordinary'. I do understand that you were expecting a more concrete proof, however, the details of every cancellation are confidential and can be revealed only in court. “Since all the reports indicated the extraordinary cause of the cancellation I confirm that the claim for compensation needs to be rejected.” So, again, bugger off. But it seems pretty clear that they owe a better explanation than that. Or are they essentially saying ‘take us to court’? I’m not really sure what my next step should be. Any advice? At the moment, I’m just dealing with their customer representative – is it worth escalating this to anyone else within the organization. Or should I now start threatening them with the small claims court or perhaps suggest to their press office that they may be hearing from one of the consumer/travel correspondents at the national newspapers about this? Thanks in advance for any advice.