NatWest SAR - identity verification by HooYu
I need to lodge a Subject Access Request (SAR) to Natwest and ask for information they hold about any previous accounts. Remember having an account with them around 2006-2007 but it was closed a few years (two or three years) later.
There is no longer any record of the account in any of my credit agency files. Chances are that Natwest won't have either.
Anyhow, it seems Natwest have automated the SAR process and are using HooYu for the identity verification (the same ID verifi
The bank is entitled to make reasonable enquiries to ascertain you identity assuming that is necessary. Of course if you are already a customer and they have you on record then it is completely unnecessary.
however they are not entitled to impose a particular form of identity verification on you and if you can verify your identity by other means than they are bound to accept that.
Not only that, the 30-day deadline for responding to an Sar begins from the date that they rece