Hermes lost £350 Bean-to-cup coffee machine being returned to retailer **WON**
I purchased a bean-to-cup coffee machine from Appliances Direct for £349.97. Unfortunately it was too big for the intended space in our kitchen so I returned it using Hermes. I didn't take out their insurance.
I left the parcel at my local drop-off point and Hermes collected it. After a week it wasn't delivered back to the retailer so I contacted Hermes and they confirmed that it was lost in their depot. They sent me a claim form which I completed and returned. I have recently heard
No, I believe that it comes up as a question as part of the process so there is no particular issue that it is concealed in their terms and conditions.
The reason that we say it is unfair is because first of all there is no choice in the sense that everyone in the industry is doing it so it is not possible to go to another provider and select a service without that provision.
Secondly as has been emphasised above and elsewhere, it cannot be correct that the service provider expect
