Hermes laptop issue ***Settled at Mediation***
Hi, looking for some advice and reassurance.
Around 12-14 weeks ago I sent my laptop off via Hermes to be repaired,
a few days passed and the item hadn’t moved on the app.
After various phone calls I was told my laptop had been lost.
I paid the extra £15.80 insurance to cover this exact thing.
The insurance was up to £200 which was incidentally the price of the laptop.
After Hermes not being able to find the laptop I was told by a customer service agen
Looking back over the thread I see
Summary
You sent a laptop computer to a repairer using Hermes. This was in about August 2020
the laptop was worth £200 and you paid the Hermes insurance to cover it
the laptop never arrived and eventually Hermes told you that it was lost.
You put in a claim and Hermes refused to accept your claim and they also refused to honour the insurance contract
Hermes suddenly changed their story and said that in fact the laptop had been damaged and