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About Nassa10

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  1. They have issued an acknowledgment of service, this is standard procedure for them right?
  2. It was a mistake on my part But it was sent via recorded delivery and Hermes head office signed for the correspondence
  3. The claim form I used via Hermes to try and get a refund? the deadlock letter was not a legal letter, it was a letter of intention telling them I would send a legal letter, I sent this in the post and I don’t have a copy but it was very similar to the legal letter I sent (just longer)
  4. The legal letter was sent online and it is above I will repost below Hermes Capitol House 1 Capitol Close Moriey LEEDS LS270WH Particulars 0f Claim xxxxxxx 27/10/2020 I sent a £200 extremely well packaged laptop with Hermes and took up the option of the extra cost to get the £200 compensation and insurance. For the past 10 weeks i was told that my parcel had been lost but then 2 weeks ago I was told by a manager by the name of Junaid that my laptop had been disposed off without my prior knowledge, the parcel was disposed
  5. I have registered on the money claim website and I did issue a claim on there on 26/10. I sent this in the post but I don’t have a copy
  6. The laptop was sent on 03/08 On 13/08 I sent an email to Martijn De Lange 21/08 I was told to submit a claim form 30/09-01/10 Promised my money back by manager (01/10 call recorded) 02/10 Deadlock Letter sent 26/10 Legal letter sent
  7. What are the exact particulars? The letter I sent in the post I sent recorded delivery but I don’t have a copy, the legal letter is the letter above
  8. Oh the particulars are as above I am claiming for the cost of the laptop (£200) plus costs
  9. The date was the 26/10/20 What particulars do you mean?
  10. Thanks, yes I sent a 14 day letter of deadlock (told to by trading standards) and now a legal letter has been issued
  11. Hi, looking for some advice and reassurance. Around 12-14 weeks ago I sent my laptop off via Hermes to be repaired, a few days passed and the item hadn’t moved on the app. After various phone calls I was told my laptop had been lost. I paid the extra £15.80 insurance to cover this exact thing. The insurance was up to £200 which was incidentally the price of the laptop. After Hermes not being able to find the laptop I was told by a customer service agent that I should submit a claim form and I would get my money back. Fast forward around 5/6 week
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