Packlink and Hermes again **Won - plus costs**
A week ago I made the mistake of using Packlink + Hermes to send a high value (to me) item which I sold on eBay. The item sold for £1500 but has not yet been delivered, despite me paying for next day delivery.
I am going through the motions with Packlink and Hermes - speaking to their chat representatives who don't seem too bothered. However, I'm starting to fear they have lost the item.
From reading through the posts here this seems a likely outcome. As soon as they co
By the way, if you are going to bring this case then you are going to need to prepare your arguments very carefully. As I have already suggested, it is likely to be defended and it is very likely to come up before a judge.
You should be looking carefully at the consumer rights act – especially the sections dealing with unfair terms and restrictions on exclusion of liability.
This means that you should be looking particularly at section 47, section 48 and section 49 – which basically impose