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About ng67860

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  1. Since posting earlier, Packlink have responded to my claim and will pay £25 to settle, as expected. See attached PDF. Should I refuse this? packlink claim and settlement_edit.pdf I will continue trying to lodge a formal complaint with Hermes and send an SAR before bringing further action.
  2. Packlink are now processing my claim (I entered the full amount), they can take up to 28 days to process. A thought crossed my mind - is it possible that Packlink claims the full £1500 from Hermes only to pass on £25 to me? In the meantime I'm struggling to get through to Hermes. They keep on directing me to Packlink.
  3. Just an update: Packlink have now replied confirming the parcel as lost. I have completed the loss claim form. "The investigation regarding shipment GB2020EBAY0020985351 has now been completed. The parcel has been confirmed by the carrier lost. In order to process your claim please complete the claim form the link below:" I would like a similar statement from Hermes and would also like to know what this "investigation" consisted of.
  4. Thank you for the detailed replies. Based on your assessment of the risk and chances I will be proceeding against Hermes once it is confirmed that they have lost the item and will not be compensating. In the meantime I will study the abovementioned consumer rights act sections. Should I let them know of my intentions to take further action? Has anyone found an customer services email address so that I can bypass the painful chat operators?
  5. The item is a digital camera. I know it's relatively early but I have the buyer requesting a refund which I will of course have to process. I did not purchase any additional insurance, only the "signed for" option which entitles me to £25 compensation. As regards declaring the value, I was not asked for this at any point. However, I purchased the shipping through the eBay portal, which appears to automatically feed all the details to Packlink, including the value. Of course, Hermes are saying I should pursue Packlink as my contract is with them.
  6. A week ago I made the mistake of using Packlink + Hermes to send a high value (to me) item which I sold on eBay. The item sold for £1500 but has not yet been delivered, despite me paying for next day delivery. I am going through the motions with Packlink and Hermes - speaking to their chat representatives who don't seem too bothered. However, I'm starting to fear they have lost the item. From reading through the posts here this seems a likely outcome. As soon as they confirm the parcel is lost, I plan to take them on in whatever way necessary due to the value of the item. Does anyone have any initial thoughts/ advice? Should I be going after Hermes rather than Packlink? Thanks
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