Packlink and Hermes again **Won - plus costs**
A week ago I made the mistake of using Packlink + Hermes to send a high value (to me) item which I sold on eBay. The item sold for £1500 but has not yet been delivered, despite me paying for next day delivery.
I am going through the motions with Packlink and Hermes - speaking to their chat representatives who don't seem too bothered. However, I'm starting to fear they have lost the item.
From reading through the posts here this seems a likely outcome. As soon as they co
Well it's absolutely correct that you will need to process a refund – and you should set about doing this as quickly as possible in order to reduce the number of problems you are having as a result of this.
Other than that, you will have to go through the claim process – with Packlink and with Hermes. I completely agree that they will decline liability and then you will have to consider further action.
Packlink are out of the jurisdiction and so therefore you will have to proceed again