Just to try and condense this, you engaged with Future Comms to broker a telephone services contract for you with some company. I imagine it was O2 please confirm. The benefit to you is that you will receive a "cashback" of £28 per month. Since November you have not received anything despite chasing them. This means that so far they owe you about £100 and you are being put up with excuses every time you try to raise the matter. You have also asked them to provide you with some data –