Joined future comms in 2016 and at the start they were great.
Paid my final bills off from EE and the deal they gave us was the best around!
Then 2017 I had a call to ask if I wanted to lower my tariff which I did but didn’t realise it would renew for another 3 year contract.
Then in 2018 due to my wife’s phone being knackered I asked them what deals they had in order to get my wife a new phone. I explained that I didn’t have my own business etc but they stated this
Just to try and condense this, you engaged with Future Comms to broker a telephone services contract for you with some company. I imagine it was O2 please confirm.
The benefit to you is that you will receive a "cashback" of £28 per month.
Since November you have not received anything despite chasing them.
This means that so far they owe you about £100 and you are being put up with excuses every time you try to raise the matter.
You have also asked them to provide you with some data –