A very common scenario is that people wishing to send a parcel to someone else use a parcel broker/price comparison service to identify a suitable courier company – rather than go directly to the courier company. This means that when you make a contract to send a parcel, your contract is with the parcel broker and not with the parcel delivery company. This happens especially with people who send parcels because of eBay sales. Typical scenarios are: Through eBay, you make a contract w